as88 Privacy Policy: How We Handle Your Information
At as88, we take how we handle your personal information seriously — from the moment you open an account to every DuitNow or Bank Transfer transaction you make. This policy sets out exactly what data we collect, why we hold it, and the choices available to you under it. Access depends on local law and is available where local regulations permit.
Account Data Protected
DuitNow & Bank Transfer Records
Your Rights Explained
Malaysia-Focused Policy
POLICY FOUNDATION
How as88 Approaches Data Responsibility
We collect personal information when you register an account, complete identity verification, or carry out a transaction such as a DuitNow transfer or Bank Transfer deposit. The data we hold includes your name, contact details, account activity logs, and payment reference records tied to your wallet. We keep this information to operate your account, process your transactions, and respond to support requests you raise through our live chat or email channels. Data is stored on secured servers and is not shared with third parties except where required to process a payment you initiated — for example, passing a reference to a Bank Transfer recipient bank — or where disclosure is required by applicable law. We do not sell your information to marketing lists. Retention periods apply: account data is held while your account is active and for a period thereafter in line with applicable legal requirements for the region. Where local law in Malaysia or your eligible region sets a specific retention obligation, that obligation governs. Cookies are used on our site to keep your session active, remember display preferences, and measure how pages are used so we can improve the experience. You can adjust cookie preferences through your browser settings at any time, though some site functions may not operate fully without session cookies enabled.
DuitNow Records
Payment reference data tied to your DuitNow transactions is held in your account wallet history and used only to verify and reconcile deposits you initiated.
Bank Transfer Logs
Bank Transfer records are retained for transaction reconciliation and to support any query you raise with our team about a deposit or withdrawal.
Identity Data
Name, contact details and verification documents submitted during account setup are held securely and used only for account operation and legal compliance purposes.
Cookie Data
Session and preference cookies are stored locally on your device. Analytics data collected via cookies is aggregated and does not identify you personally.
POLICY COVERAGE MAP
What This Policy Covers and What It Does Not
Not every digital interaction you have falls under this policy. We want to be clear about where our data responsibilities begin and end, so you know exactly which activities are covered when you use your as88 account.
Account Access
Any data collected when you log in, update your profile, or change your account settings is covered by this policy. We handle those records directly and apply the protections described here.
Transactions
DuitNow and Bank Transfer transactions processed through your wallet are within scope. The data passed to your bank or payment provider during processing is governed by their own terms once it leaves our system.
Site Content
Pages, game lobbies, and promotional content you browse on as88 are covered. Cookies tied to your browsing session on this domain fall under this policy's cookie section.
Third-Party Services
Links that take you away from as88, including payment provider portals and external sites, are outside this policy's scope. Review the privacy terms of those services separately before providing your details there.
YOUR DATA RIGHTS
Actions Available to You Under This Policy
You have practical choices about the personal data we hold. These are not just stated in policy — they are actions you can take directly. To review the personal data tied to your account, log in and navigate to your account profile page, where your registered contact details and payment method records are shown. If any detail is incorrect, the profile page includes fields you can update directly; for details you cannot edit there, raise a request through our support channel and our team will handle the correction. If you want to know specifically what data we hold about you beyond what your dashboard shows, submit a data inquiry to our support email and we will respond in line with the timeframe required under applicable law. Account closure requests are also handled through support — closing your account triggers our standard retention review, after which data no longer required for legal or reconciliation purposes is removed. Where local law in Malaysia and your eligible region grants additional rights, those rights apply.
Review Your Records
Log in and open your account profile to see your registered details and transaction history. Your DuitNow and Bank Transfer records are listed under wallet history.
Correct Account Details
Update contact information directly in your account settings. For fields that require verification to change, contact our support team and they will walk you through the steps shown on our end.
Raise a Data Inquiry
Send a written request to our support email if you want a full summary of what we hold. We respond in line with the applicable legal timeframe for your region.
Request Account Closure
Submit a closure request through live chat or email support. We confirm the closure, apply our retention schedule, and remove data that no longer needs to be held once that period ends.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If something in this policy is unclear, or you want to act on any of the rights described above, our support team handles privacy-related requests through the same channels you use for account help. Reach us through live chat for a faster response, or use email if your request involves documentation.
Live Chat
Open the live chat widget on as88 while logged in to reach our team directly. Use this channel for quick questions about what data we hold or how to update your account details.
Email Support
For written data requests — including inquiries about retention, correction requests requiring verification, or account closure — contact us via our support email address shown in your account dashboard after login.
Account Dashboard
Your account dashboard shows your current registered details, wallet history including DuitNow and Bank Transfer records, and the contact options available to you. Log in to review your data at any time.
DATA HANDLING STANDARDS
Inside as88: Data Security and Retention Practices
We apply security measures to the data we hold so that your account information and transaction records are protected from unauthorised access. Below is a plain summary of the key practices we follow.
Account Security
Your account is protected by password authentication. We recommend using a strong, unique password and updating it if you suspect any unauthorised access. Contact support immediately if your account shows activity you do not recognise.
Cookie Management
We use session cookies to keep you logged in and analytics cookies to understand how pages are used. Adjust your cookie settings in your browser at any time. Turning off session cookies will affect your ability to stay logged in.
Data Retention
We hold your account data while your account is active. After closure, a retention period applies for legal and reconciliation purposes — the length depends on applicable law in your eligible region. Data no longer required is deleted at the end of that period.
Policy Updates
When this policy changes in a material way, we will notify you via your registered contact details or a notice shown in your account dashboard after login. Continuing to use your account after a notified update means you have seen the revised terms.
POLICY FAQ
Common Questions About This Privacy Policy
Here are the questions we get most often about how we handle your data at as88.
What personal data does as88 collect when I open an account?
We collect your name, contact details, and the information you provide during identity verification. Once your account is active, we also log transaction references tied to deposits and withdrawals — including DuitNow and Bank Transfer records — and session data generated when you browse the site.
Does as88 share my data with third parties?
We pass payment reference data to your bank or payment provider only to complete a transaction you initiated — for example, a Bank Transfer or DuitNow deposit. We do not sell your information to marketing companies. Disclosure to authorities happens only where required by applicable law in your region.
How can I see what data as88 holds about me?
Log in and check your account profile and wallet history — those pages show your registered details and transaction records. For a full data summary beyond what your dashboard shows, submit a written request through our support email and we will respond within the timeframe required under applicable law.
Can I update or correct my personal information?
Yes. Log in and go to your account profile to update your contact details directly. For changes that require identity verification — such as updating a registered name — contact our support team via live chat or email and they will guide you through the steps shown on our end.
How long does as88 keep my data after I close my account?
A retention period applies after closure for legal and financial reconciliation purposes. The exact length depends on applicable law in your eligible region. Once that period ends, data that no longer needs to be held is deleted. You can ask our support team for details relevant to your account.
Does as88 use cookies, and how do I manage them?
We use session cookies to keep you logged in and analytics cookies to see how the site is used. You can manage or turn off cookies through your browser settings at any time. Note that turning off session cookies will affect your ability to stay logged in to your account.
Mobile / Sports